Terms of service



1 Scope of application.

The purpose of this document is to establish and regulate the rules of use of the Site www. mobilestore. com (hereinafter the "Site"), understanding by Site all the pages and their contents owned by MOVILSTORE which are accessed through the domain www. mobilestore. com and its subdomains, as well as the General Contract Conditions for sales from our store online.

The use of the Site attributes the condition of User of the same and implies the acceptance of all the conditions included in this Legal Notice. The User undertakes to read this Legal Notice carefully on each of the occasions in which he intends to use the Site, since it and its conditions of use contained in this Legal Notice may be modified.

The use of our online store, either as a simple visitor or as a registered member, attributes the condition of consumer or user, and the acceptance of the General Conditions of Contract.

The user undertakes to carefully read this Legal Notice and General Conditions of Contract on each of the occasions in which he intends to use the Site, since these may be modified. All notices can be reviewed at any time by the user through our website.

It will be understood that the follow-up of all the steps planned to acquire a product through our store online, as well as its request, implies the full and unreserved adhesion of the user to each and every one of the general conditions published on the website.

These Conditions will apply from the beginning of the online purchase procedure of the product until the receipt of the shipment, as well as from the end of the withdrawal periods and legally established guarantees, as appropriate.

2 Ownership of the Website.

The owner of this Site is MOVILSTORE with correspondence address at Apartado de Correos 1027, 28400 Collado Villalba (Madrid).

You You can contact us at the following e-mail: info@movilstore. com

3 Intellectual and industrial property.

The intellectual property rights of this site are owned by MOVILSTORE, or by third parties with authorization when necessary.

The unauthorized reproduction, distribution, commercialization or transformation, total or partial, of the content of the Site, constitutes an infringement of the intellectual property rights of MOVILSTORE. Similarly, all trademarks or distinctive signs of any kind contained on the Site are protected by law.

The unauthorized use of the information contained in this Site, as well as the damages caused to the intellectual and industrial property rights of MOVILSTORE, may give rise to the exercise of the corresponding legal actions and, if applicable, to the responsibilities derived from said exercise.

In the event that the products in our online store are susceptible to protection by Intellectual Property, MOVILSTORE guarantees that it is authorized to manage the acquisition and collection of the product from the consumer

4 Exclusion of liability.

The content, programs, information and/or advice expressed on this Site should be understood as merely indicative. MOVILSTORE, is not responsible in any way for the effectiveness or accuracy thereof, being exempt from any contractual or extra-contractual liability with the Users who make use of them, since they are the ones who must decide according to their criteria the opportunity of the same.

Content provided by third parties or companies can be published on this Site, MOVILSTORE is not responsible for the veracity and accuracy thereof, being exempt from any contractual or extra-contractual liability with the Users who make use of them.

MOVILSTORE, reserves the right to modify the content of the Site without prior notice and without any type of limitation.

Likewise, it declines any responsibility for any damages that may be caused by the lack of availability and/or continuity of this Site and the services offered on it.

MOVILSTORE does not guarantee the absence of viruses or other elements on the web that may cause alterations in your computer system. MOVILSTORE, declines any contractual or non-contractual responsibility with the Users who make use of it and have damages of any nature caused by computer viruses or computer elements of any kind.

MOVILSTORE, declines any responsibility for the services that could eventually be provided on the Site by third parties.

MOVILSTORE, declines any responsibility for the services and/or information provided on other Sites linked to it. MOVILSTORE does not control or exercise any type of supervision on third-party websites. We advise Users of the same to act prudently and consult the possible legal conditions that are exposed on said websites.

Users who send any type of information to MOVILSTORE agree that it is true and that it does not violate any third-party rights or current legislation.

5 Terms of use of the portal for users.

Access to this Site is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the users.

It is expressly prohibited to use the Site for purposes that harm the property or interests of MOVILSTORE or third parties or that in any other way overload, damage or disable networks, servers and other computer equipment (hardware) or computer products and applications ( software) from MOVILSTORE, or from third parties.

In the event that the User is aware that the Linked Sites refer to pages whose contents or services are illegal, harmful, denigrating, violent or contrary to morality, we would appreciate it if you contact MOVILSTORE

6 Personal data protection policy.

The Privacy Policy is part of the General Conditions that govern the Website www. mobilestore. com, along with the Cookies Policy and the Legal Notice.

MOVILSTORE reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website. In the event that the user has registered on the website and accesses their account or profile, upon accessing it, they will be informed in the event that there have been substantial changes in relation to the processing of their personal data.

6. 1 Who is the DATA CONTROLLER?

The data that is collected or provided to us voluntarily through the Website, either by browsing it, as well as all those that you can provide us in the contact forms, via email or by phone, will be collected and processed by Repuestos Parts, whose data is indicated below:



Mailing address

PO Box 1027, 28400 Collado Villalba (MADRID)


Email address

info@movilstore. com

If, for any reason, you want to contact us in any matter related to the processing of your personal data or privacy (with our Data Protection Officer), you can do so through any of the means indicated above.

6. 2 What are your RIGHTS in relation to the processing of your data?

Anyone has the right to obtain information about the existence of the processing of their personal data, access the information and personal data that MOVILSTORE has, request the rectification of inaccurate data or, where appropriate, request its deletion, when, among other reasons, the data is no longer necessary for the purposes for which it was collected or the interested party withdraws the consent they have given.

In certain cases, the interested party may request the limitation of the processing of their data, in which case, we will only keep them in accordance with current regulations.

In some cases, you can exercise your right to data portability, which will be delivered in an appropriate, commonly used or machine-readable format to you or the new data controller you designate.

You have the right to revoke consent at any time for any of the treatments for which you have granted it.

MOVILSTORE has forms for the exercise of any of the aforementioned rights, for which you must contact us at the following email address info@movilstore. com, requesting the model you need. In the same way, you can use those that the Spanish Data Protection Agency or third parties make available to the interested parties.

These forms must be signed electronically or be accompanied by a photocopy of the DNI. If acting through a representative, it must also be accompanied by a copy of your ID or electronic signature.

The forms must be submitted in person at the MOVILSTORE address indicated above or, where appropriate, sent by email.

You have the right to file a claim with the Spanish Agency for Data Protection, in the event that you consider that the request for your rights has not been adequately addressed.

The maximum term for MOVILSTORE to resolve is one month, counting from the effective receipt of your request by us.

6. 3 What Data DO WE COLLECT through the Website?

6. 3 1 Data stored for browsing and use of the Web Page

By simply browsing the Website, MOVILSTORE will collect information regarding:

- IP address

- Browser version

- Operating System

- Duration of the visit or browsing the Website

Such information is stored through Google Analytics, so we refer to Google's Privacy Policy, since it collects and processes such information. http://www. Google. com/intl/en/policies/privacy/

Similarly, the Web Page provides the Google Maps utility, which may have access to your location, assuming you allow it, in order to provide you with greater specificity regarding the distance and/or or roads our headquarters. In this regard, we refer to the Privacy Policy used by Google Maps, in order to know the use and treatment of such data http://www. Google. com/intl/en/policies/privacy/

The information that we handle will not be related to a specific user and will be stored in our databases, with the purpose of carrying out statistical analysis, improvements to the Web Page, about our products and/or services and will help us to improve our business strategy. The data will not be communicated to third parties.

6. 3 2 User registration on the Web Page

To access certain products and/or services, the user must register on the Website. For this, in the registration form, a series of personal data is requested. The necessary and mandatory data to be provided by the user to carry out such registration are marked with the symbol *. In the case of not providing such fields, the registration will not be carried out.

The username and password generated are personal and non-transferable, the user being responsible for their custody. We do not recommend that you write it down anywhere and also not notify third parties. Please note that the system has a password reset functionality that can be used as many times as needed.

Passwords are stored encrypted in a database. If the customer wishes to recover or reset their password, they must visit the following link and click on "Forgot your password?"

In this case, the browsing data will be associated with the user's registration data, identifying the same specific user who is browsing the Web Page. In this way, personalize the offer of products and/or services that, in our opinion, best suits the user, as well as recommend certain products and/or services.

The registration data of each user will be incorporated into the MOVILSTORE databases together with the history of operations carried out by the same, and will be stored there as long as the registered user account is not deleted. Once such account is deleted, said data will be separated from our databases, keeping those data related to the transactions carried out for 10 years, without accessing or altering them, in order to comply with the legally valid deadlines. The data that is not linked to the transactions carried out will be kept for a period of 5 years unless you withdraw your consent, in which case they will be deleted immediately.

The legal basis for the processing of your personal data is the execution of a contract between the parties, in which the user requests a series of products from MOVILSTORE

In relation to the sending of communications and promotions electronically and the response to requests for information, the legitimacy of the treatment is the consent of the affected party

The purposes of the treatment will be the following:

a) Manage registration in the user registration area and their access to the Website

b) Manage the purchase of products and/or services made available to you through the Website

c) Keep you informed of the processing and status of your purchases

d) Respond to your request for information

e) Manage all the utilities offered by the platform to students, associates, collegiate...

Thus, we inform you that you will be able to receive communications via email and/or on your phone, in order to inform you of possible incidents, errors, problems and/or status of your orders.

Your personal data may be provided to third parties, in order to carry out certain procedures and/or services requested by the user:


Third parties to whom the data is communicated or provided

In the event of placing an order through the website

- Delivery companies

- Payment platform

- Possible intermediaries

- Web maintenance company

- Hosting company

- International transfers

For the sending of commercial communications, the express consent of the user will be requested at the time of registration. In this regard, the user may revoke the consent given, by contacting MOVILSTORE using the means indicated above. In any case, in each commercial communication, you will be given the possibility of unsubscribing from receiving them, either through a link and/or email address.

6. 3 3 Data provided in the contact form

You can contact us directly through the "Contact Us" section provided on the Website. For this, it is necessary for the User to identify himself and indicate his personal data, so that MOVILSTORE can contact the user, in case it is necessary to meet his request for information. The necessary and mandatory data to be provided by the user to carry out such registration are marked with the symbol *. In the case of not providing such fields, the sending of your request will not be allowed.

Such personal data will be incorporated into the MOVILSTORE databases, which will keep them to respond to your request and/or request for information and, after that, they will be eliminated within a period of 5 years.

The legal basis for the processing of such data is the consent of the user who requests information, or has the need to maintain contact with MOVILSTORE

The purposes of the treatment will be the following:

a) Manage queries or requests for information that you send us through the Website, email or telephone

b) Sending communications, special promotions, news or actions that are of interest to you or that you request from us, even by electronic means. As it is an accessory purpose to the main one, you must check the box enabled for this purpose.

The personal data that you provide us by this means will not be communicated to third parties, being MOVILSTORE who directly responds to this type of query.

On the other hand, it is reported that they may have access to your personal data:


Third parties to whom the data is communicated or may have access to it

Mantle and Web Page Support Company

Hosting Service

International transfers

6. 3 4 Work with us

In the event that you provide us with your curriculum vitae, either through the Website, email or physically at your home or any MOVILSTORE headquarters, it will be incorporated into its database. The curriculum will be stored for a period of 1 year, after which, if we have not contacted you, it will be deleted.

The legal basis for the treatment will be based on the express consent granted by the interested party for the treatment of the data contained in the curriculum when sending it and checking the box enabled for this purpose.

The purpose of the treatment will be:

a) Incorporate them into present and future MOVILSTORE selection processes.

In the event that the interested party finally joins MOVILSTORE as an employee, their data will be incorporated into a database owned by the same, in order to internally manage the employee-employer employment relationship. In this regard, we refer to the treatment related to employee contracts, which is included below.

6. 3 5 "Cookies"

This Website uses "cookies". "Cookies" are small data files that the Internet server sends to the browser and that are subsequently returned with each new request. These files are stored on the user's computer and allow the system to remember browsing characteristics or preferences from previous sessions. The purpose of these cookies is to improve the service we offer to Users. The "cookies" on this website are not invasive or harmful. More information here

7 Sale of goods, shipping and liability.

Through the portal www. mobilestore. com, consumers or users can purchase products. These are categorized, selecting the product, the information available about it appears on the screen, its characteristics, utilities and price; and one or more descriptive photographs. Before making the contract, the user must check it and assess whether it suits their needs. Technical assistance, after-sales services and other commercial guarantees that could assist the client, if any, may also appear.

Before contracting, the user must check it and assess whether it meets their needs. In addition, the user must be over 14 years of age, provide the necessary data and accept these Conditions.

The fact that the user completes the order form does not imply automatic acceptance of the order by MOVILSTORE, but it will be understood that he accepts it when an automatic email is sent acknowledging the request

8 Purchase procedure.

The customer must follow the instructions on the screen and add products to the shopping cart, without any commitment to purchase. You can view the basket or empty it by deleting the products.

If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the product(s) entail.

Subsequently, if they have not previously been provided, the client will be asked for their personal information with fields with an asterisk, which are mandatory to make a correct shipment. No prior customer registration is required.

The client can check if the data is correct and, if necessary, correct the wrong ones through the "edit" button.

To complete the purchase process, you must click on the "buy now" button (or a similar expression), which implies the purchase with payment obligation.

If there are help pages during the process, these will give the customer extra information about the purchase process.

When a sale of a good is formalized, and once the payment is received and verified, MOVILSTORE, and the acceptance of the purchase is confirmed by email within 24 hours of the purchase, the product is sent. If the products are not available, it will be informed by email.

If the payment is made by credit card, the charge on the card will be made through the bank POS. All commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.

The contract ends once the goods have been delivered, although the guarantees and data are maintained for legal and commercial reasons (if you accepted them).

Under no circumstances will MOVILSTORE be liable for any other type of damage, whether effective, indirect, or of any other type, nor for lost profits that the buyer may have suffered due to problems arising from the sale and shipment of the product.

MOVILSTORE will not be liable for delays, or for inaccurate or erroneous publication when they are the result of events or circumstances beyond its control, including, but not limited to, government action, fire, flood, insurrection, earthquake , technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transport of any kind, delay in work, or any other circumstance beyond its control.

For any additional information about your order or billing, you can contact Customer Service through the email account info@movilstore. com

9 Delivery times:

The delivery time will depend on several factors, such as the type of product and, above all, the place of delivery. As a general rule, orders are processed between 5 and 10 business days after making the payment.

Depending on the destination of the merchandise, delivery times may be as follows:

Spain: approximately 10 to 20 days

Europe (EU): approximately 15 to 25 days

Rest of the world: approximately 30 days

All our orders They are shipped from SPAIN, we do not ship from China, or any other country.

The default transport company in charge of delivering the order will be Correos España. Eventually deliveries can be made with other transport companies.

Shipments to the Canary Islands, the Balearic Islands, Ceuta or Melilla, will always be sent by Certified Postal Letter. In the event that the order requires payment of customs, tariffs or other taxes, they will always be borne by the buyer.

All shipments have a tracking number, and all are insured.

Shipments are made from Monday to Friday. Saturday, Sunday and holidays no shipments are made. From July 1 to August 31, shipments will only be made from Monday to Thursday.

Price, method of payment, and supporting documentation.

The price of the products is defined in Euros, and will be established in the corresponding pages of the Site for each product, being valid during the time that they remain accessible on the website.

The form of payment for the good will be through credit card, Paypal and the specific payment methods established at any time on the Payment page.

Applicable taxes are understood to be included in the price of the product, unless the customer has an Intra-Community CIF, is a customer from the Canary Islands / Ceuta / Melilla or outside the European Union.

Shipping costs are separate, and the user must check and accept before formalizing the order, the costs involved in sending it to their address, since they vary depending on the size and weight of the product or the place of destination.

In general, MOVILSTORE will send by email confirmation of receipt of payment via email.

10. Warranty

If your product has a fault or is defective, MOVILSTORE will repair it or offer you a new one, in the event that it is not possible to change it, you can request a refund.

Defective merchandise may be returned with our prior APPROVAL.

In case of returns of any kind, the original packaging (commercial type) must be in PERFECT condition. If this condition is not met, the return will not be accepted.

Before sending any defective products, you must contact us.

This situation shall not apply to failures or defects caused by accident, negligence or misuse of the product.

No guarantee or return of components susceptible to damage due to electrostatic discharges (ESD) or improper handling by the client will be accepted.

MOVILSTORE is an online store in which 90% of its products are spare parts for electronic repairs that are used to replace the original ones in machines or equipment that have suffered deterioration or breakdown due to daily use. These spare parts do not have a guarantee, since they are spare parts that can break down when installed in your damaged equipment. You have 48 hours to contact us in the event that the purchased part does not work. This is the only replacement warranty to which you are entitled.

The purchase of finished products such as machines, mobile phones, consumer electronics, in our store has the official guarantee offered by each manufacturer, of 2 years. Once the order is received, you have fifteen days to make the return.

This warranty does not cover or pay for damages or defects resulting from modifications, manipulations or adjustments that may be made to the product. This guarantee will not apply if the serial number of the product has been altered, erased, has disappeared or is illegible.

11 Obligations of the user.

Any commercial use of products with a registered trademark is expressly prohibited, unless expressly authorized by MOVILSTORE, or by the owner of the trademark registry.

The user undertakes to pay the price of the product and to use it in accordance with the law and these general conditions.

The user undertakes to maintain the confidentiality of their password and to notify us immediately of their suspicion of any unauthorized use of their account or access to their password.

The user undertakes not to use the account, username or password of another User

12 MOVILSTORE's obligations

It undertakes to make available to the user the necessary information regarding the product and once the purchase has been made, to send a verification via email, which shows receipt of the order placed, and confirmation of payment.

It undertakes to have the necessary spare parts for the product, or to request them from the manufacturer, for 5 years from the end of manufacture.

He will also prepare an invoice that he will provide to the consumer together with his order.

13 Withdrawal.

The present conditions of return, withdrawal or revocation are governed by the provisions of Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as Law 7/1998, of April 13, on general contracting conditions.

Our company only and exclusively sells online, we do not have a physical store, so to withdraw from an online purchase you must follow the following steps:

MOVILSTORE will accept the return of the material received in the following cases:

- The material sent to the client has arrived broken, damaged or in poor condition. The client is obliged to review the material received in order to verify that the material received is in good condition and the circumstances described in this section do not occur, otherwise, the client is obliged to communicate the anomalies observed in a shorter period of time. 48 hours from the signing of the copies of the collection note. The lack of said communication in case of anomaly within the established period will exempt www. mobilestore. com of any responsibility in the material received by the client.

- The material sent to the client is not the one requested. The client will communicate the incident to www. mobilestore. com within a period not exceeding 5 calendar days from the signing of the delivery note. The client must return the erroneous material in the same state in which it was delivered, with its original packaging intact and therefore in perfect condition for sale, otherwise compensation would be requested from the client.

- The customer has received his order correctly and wishes to return it. In this case, the client must notify www. mobilestore. com your intention to return the order within a maximum period of 15 calendar days from the signing of the delivery note. The client accepts the waiver of this right of return in the event that no more than 15 calendar days elapse from the signing of the delivery note. The client will return the material in the same state in which it was delivered, with its original packaging and therefore in perfect condition for sale. www. mobilestore. com will reimburse the amount of the material paid by the client by means of a "Discount Voucher" within a maximum period of 5 calendar days from the receipt of the material again.

- The material that shows any symptom of bad or incorrect manipulation, will not be covered by the guarantee since the manipulation, breakage or absence of the guarantee seal supposes the automatic annulment of the same, since the manufacturer requires that at the moment Upon receiving the piece, before being installed or manipulated, it is tested, without removing any protective plastic.

- Any material that has been detected to be damaged will be repaired or, failing that, replaced with a new one and sent at no cost to the customer. If neither of the two options are viable, a discount voucher will be sent for the value of the defective item.

- In the event that the material returned as defective passes the tests of our technical service, confirming that the material is in perfect condition since the results contradict the description made by the user of the fault, it will be sent again to the client with postage due and in no case will it be paid.

- The amount of the products will be paid through a discount voucher for its value.

For all cases of returns, the client must contact the Commercial Department of www. mobilestore. com in the email devoluciones@movilstore. com

The address to which the shipment should be made is:


PO Box 1027

Collado Villalba (MADRID)


Are there return shipping costs?

Defective products under warranty:

The product that is returned while under warranty, once it has been reviewed by our technical service and is under warranty, the customer will be reimbursed for the postage paid as long as the following is met:

If applicable and after having paid for the product, if you want us to pay you 3. €5 approx. of the shipping costs of the defective product by Certified Mail, send us by email a copy of the Post Office ticket, account number for the payment and reference of the order from our Web.

The regulation of the sale of goods between companies to integrate them into their production process is not governed by the application of the legal guarantee of Law 23/2003 on Guarantees in the Sale of Consumer Goods.

Therefore, between companies the shipping cost will not be paid in Returns

Warranty repair services:

In practically all cases we assume the return costs through Certified Mail. If our technical service assesses that the product works correctly, the client will assume the payment of the total postage incurred by the shipment (both outbound and return).

If our technical service assesses that the product is defective, the customer will be refunded the postage payment, which should have been carried out as indicated.

If our technical service assesses that the product works correctly, the client will assume the payment of the total postage incurred by the shipment (both outbound and return).

MOVILSTORE will take charge of the postage whenever they are returned by Certified Mail for an amount of 3. €5 approx. If this is not the case, it will only assume the postage costs of the return to the customer.

The user will be absolutely responsible for the use he makes of the purchased product, and exonerates MOVILSTORE from the responsibility derived from any damage that could be caused by any incorrect use of that product. Specifically, it will be responsible for:

  • All those acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs and public order.
  • Any act carried out differently from what is stated in the indications or instructions regarding the operation and use of the product.
  • The certainty, accuracy, validity and timeliness of the data with which you will fill in each of the forms that MOVILSTORE requires on the website.
  • The direct or indirect damages and losses that have been caused by any third party if the user lost, disclosed, neglected or, in any way, let a third party know for attributable reasons his personal data necessary for contracting the product

14 Faculty to deny the request.

MOVILSTORE reserves the right to exclude or not allow the acquisition of the product, when it considers that current regulations, general conditions, morality, generally accepted customs, public order, when a third party is harmed, or when for reasons derived from the image and reputation of the MOVILSTORE website it does not consider it appropriate. In this case, if the payment had been made, it will be refunded.

15 Information and modification.

MOVILSTORE guarantees that it has exposed these general conditions to the generality of possible interested parties, on a date before they could contract the products, thus complying with the prior information period. The user may consult these General Conditions at any time through our website.

The temporary validity of this condition coincides with the time of its exposure, until the moment in which the terms and conditions stipulated herein are unilaterally modified in whole or in part, the user being obliged to consult our General Contract Conditions each time to access our online store.

If any clause is declared void, it will be deemed not to have been set without affecting the rest of the conditions.

16 Assignment and subrogation.

MOVILSTORE may hire service providers, and collaborate or assign formalized contracts to third parties, to carry out the supply of all or part of the products to which it undertakes by virtue of the different operations that are formalized.

17 Extinction and resolution.

This contract will terminate when both parties comply with the obligations to which they undertake in the same or when it is terminated by one of them if any of the causes provided for the resolution occurs, or if the counterparty seriously fails to comply any of the obligations established in the contract.

18 Notifications.

Notifications must be sent by any reliable means to the following address: MOVILSTORE; in PA. POST OFFICE 1027, 28400 Collado Villalba (Madrid)

Applicable law, jurisdiction and validity.

MOVILSTORE informs you that this Legal Notice and the General Conditions of Contract are governed in each and every one of its extremes by Spanish legislation. This contract is established in Spanish.

When the consumer enjoys protection regulations, he may claim or sue from the jurisdiction of his home.

Both parties submit, expressly waiving any other jurisdiction, to the competent Courts and Tribunals at the domicile of MOVILSTORE, in Collado Villalba, Madrid (Spain), in the following cases:

  • That the purchasing party is domiciled outside the European Union and in said country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of jurisdiction;
  • If it is a sale made by a company acting within the framework of its business or professional activity.

19 Contact us.

If you have If you have any questions about these conditions, or if you would like to make any suggestion or recommendation, please contact us at the following email address: info@movilstore. com