refund policy

Return and Cancellation Policy

If your product has a fault or is defective, MOVILSTORE will repair it or offer you a new one, in the event that it is not possible to change it, you can request the payment.

Defective merchandise may be returned with our prior APPROVAL.

In case of returns of any kind, the original packaging (commercial type) must be in PERFECT condition. If this condition is not met, the return will not be accepted.

Before sending any defective products, you must contact us.

This situation shall not apply to failures or defects caused by accident, negligence or misuse of the product.

No guarantee or return of components susceptible to damage due to electrostatic discharge (ESD) or improper handling by the client will be accepted.

MOVILSTORE is an online store in which 90% of its products are spare parts for electronic repairs that are used to replace the original ones in machines or equipment that have suffered deterioration or breakdown due to daily use. These spare parts do not have a guarantee, since they are spare parts that can break down when installed in your damaged equipment. You have 48 hours to contact us in the event that the purchased part does not work. This is the only replacement warranty to which you are entitled.

The purchase of finished products such as machines, mobile phones, consumer electronics, in our store has the official guarantee offered by each manufacturer, of 2 years. Once the order is received, you have fifteen days to make the return.

This guarantee does not cover or pay for damages or defects arising from modifications, manipulations or adjustments that may be made to the product. This guarantee will not be applicable if the serial number of the product has been altered, erased, has disappeared or is illegible.


In cases of withdrawal, the return will be made in a gift card for the same amount of the purchase.